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Accede a las políticas, lineamientos y manuales de la Clínica Clofán. planning Policies, guidelines and manuals Sectoral and institutional policies and guidelines At Clínica Clofán all policies, guidelines and manuals are documented in the Quality Management System found in the Almera application. For more information, contact the Quality area by email:gestion-calidad@clofan.com manuals Insurance Client Manual For more information contact the email contracting@clofan.com Corporate identity manual Staff identification:all the collaborators of the Clofán Clinic are identified with the corporate card. This is the staff that is part of the care: Our staff assistance charges nursing assistant Nursing Assistant Diagnostic Unit Assistant of the Central Sterilization User Security Assistant Pharmaceutical Service Assistant orderly External Consultation and User Safety Coordinator Coordinator of the Central Sterilization Diagnostic Unit Coordinator Pharmaceutical Service Coordinator East Headquarters Coordinator Medical address surgical nurse practitioner surgical instrumentation chief of surgery Head of Diagnostic and Optics Unit general practitioner plant ophthalmologist care optometrist Care and optical optometrist Laser and refractive technical optometrist Regent pharmacy Code of conduct and ethics. Strategic, sectoral and institutional plans (under construction) Accountability Plan (not because it is a private institution) Citizen Service Plan (under construction) Anti-procedures Plan (under construction) Anti-Corruption and Citizen Service Plan in accordance with article 73 of Law 1474 of 2011. (under construction) Decisions of interest to the public Action plan / public spending plan (under construction) Programs and projects in progress (under construction) Goals, objectives and management and/or performance indicators Participation in policy formulation splice reports Control entity reports Hospital waste reports: Act Secretary East Headquarters Minutes Pharmacy visit report Optical visit report: Optical report 1 optics report 2 Informes trimestrales sobre acceso a información, quejas y reclamos Informe transparencia

Encuentra nuestro organigrama, funciones, deberes y mapa de procesos. ¡Esta es la identidad de la Clínica Clofán! 3. Organizational structure and talent Mission and vision Our values They are the pillars that support our way of acting, working and doing things. They say how we are today and how we are going to be in the future. They talk about our way of understanding health and our relationship with people. They make us different and unique. Our values define us. Each of these values encompasses attitudes and qualities that build and reinforce our identity. In addition, each one is represented by an icon that helps to easily identify, remember and assimilate it. First things first, the people: Caring for people's health and well-being is our reason for being and the axis around which all our activity revolves. Our effort, commitment and dedication are aimed at providing our patients with security, peace of mind and confidence. To know in the best hands. Each person is unique, and the care we offer is also unique. A care adapted to your real needs, your emotionality and your personal and individual situation. To do this, we are committed to greater communication, closeness and empathy. This is the basis of the personalized attention that we offer at Clínica Clofán Quirónsalud, person-to-person attention. Teamwork: Teamwork is coordinating and integrating efforts to achieve a common result, putting the best of oneself at the service of a shared goal. The main value of teamwork in our company is collaboration. For it to exist, all members must have opportunities to contribute their knowledge and experience, and to be enriched by the contributions of others. Teamwork necessarily requires respect, dedication to service, autonomy, responsibility, proactivity, participation and dialogue among all members. When working as a team, personal responsibility becomes shared responsibility. Working as a team at Quirónsalud means believing that “together, we are more”. Passionate: The difference between "doing what should be done" and "wanting to do what should be done" is marked by the commitment and involvement that a person assumes with their work. At La Clínica Clofán we encourage this spirit of responsibility in each of the company's collaborators. By promoting the value of professional vocation, passion in daily work and loyalty towards the company's values, we achieve a greater feeling of belonging to the company and a higher level of commitment, which directly results in the quality of the service we provide. . Nearby: At Quirónsalud we are people who work caring for people, providing closeness, warmth and proximity. This translates into a friendly look, a closer contact, a softer tone of voice. We want to be recognized for our close treatment, our empathy and accessibility, and for generating a climate of trust, respect and communication. Commitment, which directly results in the quality of the service we provide. Professionals: At Quirónsalud, professional training is essential. We offer a level of assistance of the highest quality, and this degree of excellence is supported by professionals equipped with the training, experience and skills necessary to ensure the reliability of our actions, patient safety and the responsible use of technology. Innovators: Innovating is thinking like no one has ever thought before. It is having initiative to explore new paths and improve what already exists. At Quirónsalud, innovation is a present value, not only in the field of research, teaching and technology, but especially in day-to-day processes and tasks. Innovative thinking, an open mind and a creative attitude help us to obtain different results, to evolve and to be more effective. Innovating is leading. That is why at Quirónsalud, innovation involves everything. Committed: At Quirónsalud we work with a single goal: to improve the health and well-being of millions of people. We invest our resources in ensuring that our centers have the most advanced technology and medical techniques; we carry out important work in research and teaching to transfer the results of our advances to society as a whole; In addition, we develop environmental care policies. In short, we take care of people and the environment that surrounds us. functions and duties internal regulations Maps and descriptive letters of the processes All processes are documented within the Quality Management System in the Almera application. For more information, contact the Quality area gestion-calidad@clofan.com . summary organization chart Server Information Directory public, contractors and employees Directory of entities Ministry of Health National Superintendence of Health Sectional Secretariat of Health and Social Protection of Antioquia Directory of unions, associations and other interest groups Association and/or union Colombian Medical College Colombian Medical Federation National Academy of Medicine of Colombia Colombian Association of Clinics and Hospitals National Association of Nurses of Colombia Association of Pharmaceutical Chemists of Antioquia Colombian Association of Microbiology Colombian Association of Clinical Nutrition Job offers https://www.clofan.com/clinica-clofan/gestion-humana-3/

Encuentra aquí los entes y autoridades que vigilan a la Clínica Clofán y la población vulnerable que cuenta con atención preferencial. 7.Control Control entities that monitor the clinic (Entities and authorities that monitor it) Information for vulnerable population Clínica Clofán has in its quality management system identified the management of preferential users, in order to offer the care process under the necessary guidelines aimed at minimizing any risk associated with Your condition. User in an advanced state of pregnancy Blind user Oxygen user Dependent with transport oxygen Minor User Early Childhood (0 – 5 years), Infancy (6 – 11 years) User in Incubator or Stretcher Users with an obvious mental or physical disability User with Diabetes Mellitus, insulin dependent and being managed with hypoglycemic oral medications For more information, contact the Quality area gestion-calidad@clofan.com COURT DEFENSE

Este es un espacio para que realice, de manera anónima, sus peticiones, quejas, reclamos, sugerencias y felicitaciones, con el ánimo de mejorar y optimizar nuestros servicios en la Clínica Clofán. PQRSF Anonymous PQRSF query Anonymous report PQRSF (Petitions, complaints, complaints and suggestions)- Clofán Clinic This is a space for you to make your requests, complaints, claims, suggestions and congratulations, with the aim of improving and optimizing our services. If you wish to leave your report anonymously, keep in mind that we do not have data to send you an answer, nor to validate your satisfaction with it. Servicio por el cual está consultando * Consulta Cirugía Ayudas diagnósticas / Exámenes Óptica Servicio farmacéutico Centro Administración Documental Tipo de comentario* * Petición: Mediante la cual una persona por motivos de interés general o particular solicita la intervención de la entidad para la resolución de una situación, prestación de un servicio, la información o requerimiento de copia de documentos, entre otros. Queja: manifestación de una persona, a través de la cual expresa inconformidad con el actuar de un funcionario de la entidad. Ayudas diagnósticas / Exámenes Reclamo: a través de la cual los usuarios del sistema general de seguridad social en salud dan a conocer su insatisfacción con la prestación del servicio de salud por parte de un actor del sistema de salud o solicita el reconocimiento de un derecho fundamental. Sugerencia: propuesta que puede ser viable o no, respecto a la responsabilidad de mejora en la prestación de un servicio. Felicitación: manifestación positiva realizada por una persona natural o jurídica con motivo de una atención o servicio recibido. Comment* Subir archivo Subir archivo compatible (máximo 15 MB) I accept the terms and conditions See Terms of Use Send

Conoce nuestro portafolio de servicios en la Clínica Clofán. ¡Tenemos una oferta de servicios y consultas disponible para mejorar tu visión! Briefcase Get to know our portfolio of services We have an offer of services and consultations available to improve your vision. Find out about our portfolio! Ayudas diagnósticas Our portfolio of exams to complement your ophthalmological care. see more Surgery Learn about our service offer doctors that we have at your disposal. see more specialty pharmacy Our portfolio of exams to complement your ophthalmological care. see more Priority consultation and specialized consultation For the attention of cases that do not give wait for a regular medical consultation. see more

Aquí ecnontrarás información de interés. Rights and duties of the users User rights Información general Información importante para su atención Educación sobre patologías y tratamientos Residuos Lavado de manos Emergencias Derechos y deberes Pasatiempos Atención en consulta externa Atención en cirugía Atención en ayudas diagnósticas Cataratas Glaucoma Anestesia Oclusión ocular Lentes de contacto Estrabismo Angiografía Trasplante de córnea Cirugía refractiva Ortóptica

Pide ya tu cita en el Centro de Superficie Ocular de la Clínica Clofán. Request your appointment now Fill out the form and we will contact you to schedule your appointment at the Ocular Surface Center ocular surface At Clínica Clofán we are convinced that the ocular surface deserves special attention since every day there are more cases of dry eye. One of the most frequent queries that we receive are those related to ocular surface diseases. One of the most frequent causes of dry eye today is the excessive use of screens and electronic devices, other causes may be systemic diseases, certain medications, environmental pollution or other eye diseases. What is the Ocular Surface? It is a unit composed of several structures: tear film, conjunctiva and cornea, additionally there are the eyelids and annexes (eyelashes and eyebrows). Inside the eyelids are the glands that form tears, the conjunctiva is the outer membrane that covers the eye, and the cornea is a transparent lens that is in the front part of the eye. What is the Center ocular surface? It is a space dedicated exclusively to the study and treatment of pathologies on the surfaces of the eyes and allows us to characterize and give special attention to each case. We provide study, diagnosis and successful treatment for each type of dry eye, thanks to our state-of-the-art equipment. Symptoms – Eye strain with frequent blinking – Sensation of irritation or burning – Constant dryness – Itchy and scratchy eyes – Pain, burning or stinging sensation – Heaviness in the eyelids - Red eyes – Annoyance with light (photophobia) - Blurry vision – Watery eyes (dryness of the eye surface sometimes overstimulates tear production) – Sensation of a foreign body or grit in the eye What are the main symptoms of dry eye? Diagnosis At the Ocular Surface Center we make an adequate, precise and accurate diagnosis with innovative high-tech equipment, through which we are able to determine the type of dry eye, its severity and its different clinical manifestations. The diagnostic test is quick, non-invasive, and painless. 4 basic exams are carried out that meet the TFOS criteria. – DEWS2 (latest update for the study and diagnosis of dry eye) – NIBUT: Measurement of the breaking time of the film additional exams Presence of blepharitis and demodex, redness of the bulbar conjunctiva, ocular surface staining, pupillometry, white-to-white measurement, and corneal deformation. Treatment Types of treatment There are several options to treat and prevent ocular surface diseases. The most important thing is that you do not self-medicate: if you have probable symptoms of dry eye disease, the first thing you should do is consult an ophthalmologist. We have a wide portfolio of therapy for ocular surface pathologies, depending on the specific case of each patient, such as ocular lubricants, anti-inflammatory drugs for the ocular surface, punctal occlusion, intense pulsed light therapy, even surgical treatment in more severe cases. . Intense pulsed light treatment The light that is applied around the eyelids in the periocular area is an innovative equipment and helps to improve the production of the glands. Benefits of this equipment: – Optimize post-surgical results with the treatment given before surgery (refractive, cataract). – IPL therapy improves the quality of the tear film. – Increases the comfort of the contact lens wearer.

Haz clic y agenda tu cita particular para recibir atención especializada en otorrinolaringología. private appointment policy and prepaid New WhatsApp number for private, policy and prepaid appointments. Remember that private users, of prepaid medicine and policy, can request an appointment through the WhatsApp of the clinic, writing to the new number: 315 761 66 78

Conoce aquí el normograma de nuestra Ley de Transparencia de la Clínica Clofán. 4. Normogram Other obligated subjects Law 100 of 1993 Law 1122 of 2007 Law 1438 of 2011 Law 1751 of 2015 Sole Regulatory Decree 780 of 2016 Resolution 3100 of 2019 Single Regulatory Information System – SUIN

Lee la línea de acción de la Clínica Clofán para mantener las condiciones para la atención humanizada y digna de nuestros pacientes. humanization

Es un programa preventivo realizado por un grupo de profesionales de la salud visual de la Clínica Clofán que permitirán a los pacientes conocer el estado general de su salud visual y la detección temprana de alteraciones oftalmológicas. ​ executive check up It is a preventive program carried out by a group of highly qualified visual health professionals, supported by state-of-the-art technology and various diagnostic aids that will allow patients to know the general state of their visual health, have a diagnosis and early detection of alterations and / or risk factors for ophthalmological diseases in order to make a timely intervention. This checkup is ambulatory. It includes an examination with an ophthalmologist in which the state of visual health will be assessed in detail, complementing it with the appropriate examinations or diagnostic aids for complete detection. It is a vitally important program that allows early diagnosis of the main visual health pathologies such as: myopia, hyperopia, astigmatism, dry eye, glaucoma, pterygium, cataracts, blepharitis, eyelid disorders, eye allergies, corneal dystrophies, corneal scarring, keratitis, ocular malformations, narrow angle, iris abnormalities, pupil abnormalities, vitreous degenerations, retinal abnormalities, age-related macular degeneration, diabetic and hypertensive retinopathy, peripheral retinal abnormalities, of the optic nerve, strabismus, among others. The executive check includes ophthalmological exams OPTOMAP wide field photo. refractive map Visual quality map. Contrast sensitivity. Topography. optometry consultation ophthalmological consultation recommendations Visual acuity. Motor evaluation (phorias, accommodation, fusion). Assessment of color vision. Assessment of depth perception. Refractive evaluation and optical prescription. Refractive valuation. External eye exam. Anterior and posterior segment examination. Eye pressure measurement. Optical prescription. Come with a companion. Bring the old ophthalmological history if you have it. Bring the prescription glasses. Pupil dilation will be done and the effect will last between 6 and 8 hours after the check-up. No driving after the test.

¡Visita nuestra tienda! La Clínica Clofán está lista para recibirte y brindarte un servicio de calidad. Store Our ophthalmic lenses Finished and carved single vision CR39 POLYCARBONATE ANTI-REFLEX POLYCARBONATE FUTUREX G3 CRIZAL AIRWEAR TRIVEX 1.60 THIN&LITE HIGH INDEX 1.74 digital single vision photochromic AUTOGRAPH DIGITAL BY ZEISS EYEZEN TRANSITIONS PHOTOFUSION ACCLIMATES progressive lenses LOW ADDITION LENSES OCCUPATIONAL OVATION DS PANORAMAX LIBERTY COMFORT MAX PHYSIO VARILUX-X LIGHT SMART LIFE SMART LIFE INDIVIDUAL SHAMIR RELAX EYEZEN POWER DIGITAL BY ZEISS VARILUX COMPUTER OFFICE OFFICE LENS BY ZEISS Sunglasses and driving XPERIO DRIVE SAFE TRANSITION STAR COLORS/MIRRORS PHOTOFUSION X Glasses for children and control myopia STELLEST EYEZEN KIDS HORIZON SHAMIR COOL Measures for the perfect centering of your lenses An excellent visual exam, the mounting and centering of the lenses is vital to guarantee comfort during the use. We have the technology for the perfect centering of the lenses to the frame and facial physiognomy that, through algorithms, adjust the optical prescription to visual needs Fashion trends in frames More and more brands choose to include all kinds of models of glasses with transparent frames in their catalogs. This 2023 stands out the frames in light, gold and pink colors. There is retro glasses models that will never go out of style like the iconic original Rayban aviator design, going through the prescription glasses cat eye with a scent of the 50s and 60s, or the round prescription glasses in the purest bohemian style of John Lennon. In a matter of glasses, going back to the past is always a success. Taken from: https://www.opticauniversitaria.es/comunicacion/blog/tendencias-en-gafas-graduadas/ In 2023, the biggest trends in prescription glasses are glasses inspired by the extra-large style of the 70s and 80s. Thin and metallic frames, markedly geometric oversize shapes, in colours… This year follows the trend of the extra-large format, with hexagonal, round, butterfly-shaped and square shapes. In addition, beyond the typical silver color of each year and that sets the trends in prescription glasses each year, this 2023 the frames in pink colors stand out. How to choose the ideal frame according to the type of face Get it right by choosing glasses according to your face! Glasses for round face To balance a round face, the ideal type of frame is the narrow one. If your face is rounded, square or rectangular designs will favor you. lares, as they will help create the necessary contrast to make your face appear more elongated. This type of glasses for a round face will be very useful to optically "slim" your face. Glasses for oval face People with oval faces have very balanced proportions, which offer them great flexibility in choosing glasses shapes. The geometry of your face helps you to innovate and try different styles. Glasses for square face People who have a square face wear angular and defined shapes, resulting in an expressive face that favors glasses with narrow frames. Diamond Face Glasses People with diamond-shaped faces have very angular features, which project a very severe image that you can soften with the right glasses. Avoid wide frames or with too many ornaments, to avoid further accentuating the angular shape. Glasses for pear face People who have a pear-shaped face tend to look for accessories that detract from the jaw. The perfect complement are large glasses, creating a sinuous and less rigid optical effect. Glasses for heart face People who have a heart-shaped face usually seek to balance their features by giving prominence to their lower part. Some glasses that have the effect of elongating the face, creating a more oval effect, subtracting prominence from your cheekbones. Taken from: https://www.opticauniversitaria.es/gafas-segun-tu-cara Our main brands in mounts Original brand frames with guarantee of authenticity.