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Estas son las conductas que se pueden reportar según nuestro código de conducta - Clínica Clofán. code of Conduct Behaviors that can be reported Flagrant breach of health legislation. Failure to comply with drug management and control protocols. Situations that affect the health and safety of collaborators or any other professional, client, user or visitor. Failure to meet quality standards. Failure to comply with user care standards and protocols (respect, empathy and personalized treatment). The absence of clear and complete information for the user to make free and thoughtful decisions. The disregard of the user's will. The alteration or unreliable record in the medical history. Concealment of incidents and/or adverse events by collaborators and/or specialists. The impediment, restriction, limitation of free competition or the execution of unfair competition behaviors. Infringement of Copyright or Intellectual Property. The alienation, transmission, irregular use, assignment or concealment of company assets to avoid responsibilities or defraud third parties. The infraction or violation of professional secrecy or of the regulations for the protection of personal data or of the duties of confidentiality. The use of information systems for personal purposes. The installation of software without the approval of the systems area. Access to spaces or web pages that are not necessarily related to professional activity. The recording of financial and accounting information that is inaccurate, false or unfaithful to the real financial, economic and financial situation of the company. The receipt of gifts, money or consideration in money or kind, which may be used to influence a business or economic decision or which may bring a benefit to any of the parties involved, even when it is done on a loan or mutual basis. Conflicts of interest. Clinical decision-making based on criteria other than scientific evidence and adequacy in the use of resources. The incorrect or irresponsible use of the company's equipment, facilities, services and financial resources. The delivery, promise or offer of any kind of payment, gift or reward, either directly or indirectly through people or companies linked to the Clinic or the Business Group, in order to influence or try to influence to obtain some type of unjustified advantage, favor or commercial or administrative benefit. Money laundering or terrorist financing or conduct related to any of the source crimes. The avoidance or evasion of taxes or any conduct that violates fiscal or tax regulations. Obstructing the actions of judicial or administrative authorities. Discrimination or favoritism based on race, nationality, racial origin, age, sex, marital status, sexual orientation, ideology, political or union opinion, religion or any other personal, physical or social condition. Lack of respect for health professionals and equipment, workers, users. Harassment, abuse, intimidation, lack of respect, consideration or any type of physical or verbal aggression. Harassment at work, sexual, psychological or of any nature among professionals, employees or towards users, clients or any person in relation to the Clinic. The use or threat of violence or coercion. The use, support or approval of child exploitation and forced labor. nepotism. Participation in illegal activities or activities contrary to the principles of the code of conduct and ethics. The disclosure of privileged information without the authorization of the legal representative or the use for one's own benefit or that of a third party. Damage to the reputation of the business group or the Clinic. Transmitting, on its own initiative or at the request of third parties, any information or news about the Quirónsalud group or the Clinic or about third parties to the media. The violation of the principle of political neutrality. code of Conduct code of Conduct

Encuentra las memorias de nuestros Congresos Internacionales de Oftalmología. Clínica Clofán. Congress 7th international congress of Ophthalmology 2015 28, 29 y 30 de agosto del año 2025 Valores inscripción IVA incluido $330.000 COP - Residentes, optómetras, médicos generales $950.000 COP - Oftalmólogos miembro de la SCO $1'056.000 COP - General no miembros SCO Hotel oficial del evento - Novotel Gestiona tu reserva en el siguiente link. Mayor información al Whatsapp: 305 360 1842 Download here the certificate of attendance to the X International Congress of Ophthalmology 2019 XII congreso internacional de Oftalmología 2023 Download here the certificate of attendance to the X International Congress of Ophthalmology 2019 lX international congress of Ophthalmology 2017 7th international congress of Ophthalmology 2015 Download here the certificate of attendance to the X International Congress of Ophthalmology 2019 7th international congress of Ophthalmology 2015 Memories of our last congress 1/2

Este es un mecanismo de la Clínica Clofán de reporte de presuntas irregularidades en los comportamientos de los empleados y/o especialistas, que atente contra la ética y la moral. ethical line Programa de transparencia y ética empresarial Código de conducta - Español Código de conducta - Inglés

Este es un espacio para que realice, de manera anónima, sus peticiones, quejas, reclamos, sugerencias y felicitaciones, con el ánimo de mejorar y optimizar nuestros servicios en la Clínica Clofán. PQRSF Anonymous PQRSF query Anonymous report PQRSF (Petitions, complaints, complaints and suggestions)- Clofán Clinic This is a space for you to make your requests, complaints, claims, suggestions and congratulations, with the aim of improving and optimizing our services. If you wish to leave your report anonymously, keep in mind that we do not have data to send you an answer, nor to validate your satisfaction with it. Servicio por el cual está consultando * Consulta Cirugía Ayudas diagnósticas / Exámenes Óptica Servicio farmacéutico Centro Administración Documental Tipo de comentario* * Petición: Mediante la cual una persona por motivos de interés general o particular solicita la intervención de la entidad para la resolución de una situación, prestación de un servicio, la información o requerimiento de copia de documentos, entre otros. Queja: manifestación de una persona, a través de la cual expresa inconformidad con el actuar de un funcionario de la entidad. Ayudas diagnósticas / Exámenes Reclamo: a través de la cual los usuarios del sistema general de seguridad social en salud dan a conocer su insatisfacción con la prestación del servicio de salud por parte de un actor del sistema de salud o solicita el reconocimiento de un derecho fundamental. Sugerencia: propuesta que puede ser viable o no, respecto a la responsabilidad de mejora en la prestación de un servicio. Felicitación: manifestación positiva realizada por una persona natural o jurídica con motivo de una atención o servicio recibido. Comment* Subir archivo Subir archivo compatible (máximo 15 MB) I accept the terms and conditions See Terms of Use Send

Como paciente de la Clínica Clofán tienes unos derechos y unos deberes, ¡conócelos aquí! Rights and duties of the users User rights Every user regardless of ethnicity, sex, age, language, religion, political or any other opinion, economic position or social condition, has the right to: Receive clear and timely information regarding your illness, treatment, risks and prognosis, in addition to administrative and economic aspects. Be heard and have your needs and decisions taken into account. Be treated with privacy and confidentiality. Receive dignified, respectful and warm treatment. Receive safe, timely and quality care. That the will to participate or not be respected in teaching and research activities. R. Receive preferential attention for: being an elderly person, having a disability, being pregnant, being a child under one year of age or living in a rural area that is difficult to access. The care of their belongings when they are in custody of the institution. Freely choose the doctor responsible for your care, according to the available resources of the institution and to request a second opinion. Duties of the users Take care of your health and that of your family. Provide clear, complete and truthful information necessary for your care. Treat everyone in the institution with respect and dignity. Take care of the facilities and make rational use of resources. Take care of your belongings.

En Clofán somos especialistas en oftalmologia. Queremos cuidar tu salud visual, por esa razón te presentamos los servicios de cirugía laser y servicios oftalmológicos, clínica y óptica. Recibe una consulta especializada y prioritaria. Visita nuestras sedes en Medellín y Rionegro y cuida tu visión. Servicio Our services Oftalmología Agenda tu cita oftalmológica de forma fácil y cuida tu visión con nuestros especialistas. Solicita tu cita Oftalmología pediatra Cuida la visión de tu hijo con nuestros especialistas en oftalmología pediátrica. Leer más Otorrinolaringología Te ayudaremos a prevenir, diagnosticar y tratar problemas de oído, nariz y garganta para mejorar tu bienestar. Leer más Optometría Permite detectar a tiempo problemas visuales y encontrar la corrección ideal para disfrutar de una visión clara y saludable. Solicita tu cita Cirugía refractiva Cirugía de ojos solo para pacientes con defectos refractivos: miopía, hipermetropía y astigmatismo. Solicita tu cita Cirugía de párpados Cirugía para eliminar el exceso de piel y grasa en párpados superiores/inferiores o blefaroplastia. Solicita tu cita always ready Welcome to the Clínica Clofán website, the Antioquia Ophthalmology Clinic, a space to streamline processes, provide information about the clinic, its procedures, and for patients to meet our group of specialists. VICTOR HUGO ARDILA GENERAL MANAGER CLOFÁN CLINIC Our services Because vision is the most important sense, we offer quality services at our Ophthalmology Clinic. priority consultation For the attention of cases that do not wait for an ordinary medical consultation. Read more priority consultation For the attention of cases that do not wait for an ordinary medical consultation. Read more priority consultation For the attention of cases that do not wait for an ordinary medical consultation. Read more priority consultation For the attention of cases that do not wait for an ordinary medical consultation. Read more priority consultation For the attention of cases that do not wait for an ordinary medical consultation. Read more These figures support our trajectory and experience in these 38 years Number 1 surgeries , % diagnostic aids Number 3 inquiries Number 4 NPS (Net Promoter Score) Figures from 1984 to June 2023 Ley de transparencia Canal de denuncias Información del paciente more information for you The commitment we have with our patients goes far beyond simple care. It has to do with comprehensive support and the permanent presence of our professionals at your service. Consultas especializadas Investigación Información para usuario Sentido social Citas a un clic Preguntas frecuentes Academia Clofán Citas de póliza y prepagada Subscribe to our blog Olga Echeverry USES “They have treated me very well. An impressive human quality. I'm excited to be so blessed." Olga Echeverry USES “They have treated me very well. An impressive human quality. I'm excited to be so blessed." Olga Echeverry USES “They have treated me very well. An impressive human quality. I'm excited to be so blessed."

En la Clínica Clofán nos comprometemos a prestar servicios de salud con altos estándares de calidad, personal idóneo, tecnología avanzada en oftalmología y con la implementación de procesos que cumplan con la normatividad vigente y garanticen resultados confiables. quality management Quality politics At Clínica Clofán we are committed to providing health services with high quality standards, qualified personnel, advanced technology in ophthalmology and with the implementation of processes that comply with current regulations and guarantee reliable, clear and timely results. Continuous improvement and organizational learning allow us to achieve safe and humanized care for the well-being and satisfaction of the needs and expectations of our stakeholders, building customer loyalty, achieving profitability and sustainability for members and the General Social Security System. in health. Conoce nuestros indicadores

Esta es la Política de Protección de Datos Personales en lineamientos de la Clínica Clofán para la correcta gestión de los datos personales recolectados de usuarios, clientes y terceros para dar cumplimiento a la normatividad vigente. Data Protection Política de tratamiento de datos personales

Este es un espacio para que realice sus peticiones, quejas, reclamos, sugerencias y felicitaciones, con el ánimo de mejorar y optimizar nuestros servicios en la Clínica Clofán. PQRSF General PQRSF query PQRSF (Requests, complaints, claims and suggestions) This is a space for you to make your requests, complaints, claims, suggestions and congratulations, with the aim of improving and optimizing our services. Data processing authorization: The objective of this questionnaire is to know the level of satisfaction with the services received at the Clofán Clinic. In accordance with the provisions of Law 1581 of 2012, regulated by Decree 1377 of 2013 in relation to the handling of personal data, I authorize the handling of my personal information registered in this questionnaire so that it is treated only for the purpose indicated above. To know ourData protection policy go to www.clofan.com, if you have any comments about it write to us by emailcad@clofan.com . If you agree and want to continue, please check the next option, otherwise you can refrain from answering the survey. Nombre y apellidos o Razón Social de la Empresa* Tipo de documento de identidad o el de la empresa* Número de documento de identidad del usuario o NIT de la empresa* Número de contacto* Email* Servicio por el cual está consultando* Tipo de comentario* Indique dónde quiere recibir su respuesta* Indique la dirección de correspondencia y/o el correo electrónico al cuál le hacemos llegar su respuesta * Objeto de la PQRSF Carga de archivos Subir archivo He leído y acepto la política de tratamiento de datos personales * Enviar

Encuentra la misión, visión y valores de la Clínica Oftalmológica de Antioquia, Clofán. ¡Este es nuestro direccionamiento estratégico! strategic direction Mission Take care of the health and well-being of people, with the highest quality, dignified and humanized treatment, in a modern structure, with advanced technology and highly qualified personnel, who complement their work with support for teaching and research, to offer memorable and safe experiences. Vision To be a leading institution in Ophthalmology, a benchmark at a national and international level, recognized as a trustworthy entity and with guaranteed quality of care. Our values The first people I work at equipment Committed Professionals passionate innovators nearby

Conoce la ubicación y los servicios de nuestra sede Rionegro, Clínica Clofán. Rionegro Headquarters Specialized Ophthalmology Consultation and the Subspecialties Ophthalmological Diagnostic Exams Optics 42nd STREET NO. 56 - 39, SAVANNA PLAZA SHOPPING CENTER, LOCAL 128, RIONEGRO - ANTIOQUIA- COLOMBIA. Office hours from Monday to Friday from 7:00 a.m. to 5:30 p.m. Saturdays from 8:00 a.m. to 12:00 p.m. East Office: 44817 01 / 318 756 6085

Es un programa preventivo realizado por un grupo de profesionales de la salud visual de la Clínica Clofán que permitirán a los pacientes conocer el estado general de su salud visual y la detección temprana de alteraciones oftalmológicas. ​ executive check up It is a preventive program carried out by a group of highly qualified visual health professionals, supported by state-of-the-art technology and various diagnostic aids that will allow patients to know the general state of their visual health, have a diagnosis and early detection of alterations and / or risk factors for ophthalmological diseases in order to make a timely intervention. This checkup is ambulatory. It includes an examination with an ophthalmologist in which the state of visual health will be assessed in detail, complementing it with the appropriate examinations or diagnostic aids for complete detection. It is a vitally important program that allows early diagnosis of the main visual health pathologies such as: myopia, hyperopia, astigmatism, dry eye, glaucoma, pterygium, cataracts, blepharitis, eyelid disorders, eye allergies, corneal dystrophies, corneal scarring, keratitis, ocular malformations, narrow angle, iris abnormalities, pupil abnormalities, vitreous degenerations, retinal abnormalities, age-related macular degeneration, diabetic and hypertensive retinopathy, peripheral retinal abnormalities, of the optic nerve, strabismus, among others. The executive check includes ophthalmological exams OPTOMAP wide field photo. refractive map Visual quality map. Contrast sensitivity. Topography. optometry consultation ophthalmological consultation recommendations Visual acuity. Motor evaluation (phorias, accommodation, fusion). Assessment of color vision. Assessment of depth perception. Refractive evaluation and optical prescription. Refractive valuation. External eye exam. Anterior and posterior segment examination. Eye pressure measurement. Optical prescription. Come with a companion. Bring the old ophthalmological history if you have it. Bring the prescription glasses. Pupil dilation will be done and the effect will last between 6 and 8 hours after the check-up. No driving after the test.